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Higher Clinical Support Worker

NHS AfC: Band 3

Main area
SWC - Outpatients Department
NHS AfC: Band 3
Full time - 37.5 hours per week
Job ref
Russell Hall Hospital
£20,330 - £21,777 per annum
Salary period
30/03/2023 23:59

Job overview

There has never been a better time to join our Trust than now! We provide outpatient services to 3 different hospital sites - Russells Hall, Corbett and The Guest Hospital. We see an average of 80,000 patients per year in the outpatient clinics.

As a larger organisation we have increased opportunities to enhance services, ensuring we provide the best patient experience and clinical outcomes. For our staff this means they can experience a wide and varied career within the outpatient department. We offer a real commitment to supporting your career in an environment where your skills and ideas are valued, where you are supported in developing your full potential and where your individual contribution is recognised, respected and rewarded.
Our Trusts vision is being trusted to provide safe, caring and effective services because people matter and so we look to appoint people who are as passionate about good quality patient care as we are!

Main duties of the job

The Clinical Support Worker will work together with members of the Nursing / Midwifery team and contribute to the implementation of a high standard and individualized patient care under the direction of a registered nurse.

The post holder will be required to communicate effectively with other members of the health care team, patients and relatives and must be able to recognize and report to the appropriate person any changes in the patient’s condition which may require the intervention of others.

The post holder will be assessed on appointment on their level of competence and required as part of the Trusts training and development programme for clinical support workers to undertake a structured pathway of development to include basic skills and in house development programme.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.

The Dudley Group NHS Foundation Trust recognises the values and transferable skills that the Armed Forces community bring and recognise their compatibility with NHS roles.

We are committed to home life balance through flexible working and making reasonable adjustments where possible.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Person specification

Education and qualifications

Essential criteria
  • GCSE pass in English Language & Maths, or equivalent
  • NVQ/Diploma Level 3 in Clinical Health Care Support
  • Certificates
Desirable criteria
  • Computer Literate

Skills & Experience

Essential criteria
  • Good organisational skills
  • Previous experience of caring for people in a care worker role within hospital, community or Residential Nursing Home setting
  • Understanding of confidentiality
  • Reception/telephone skills
Desirable criteria
  • Reception/telephone skills

Personal qualities

Essential criteria
  • Demonstrates a caring attitude to patient care
  • Demonstrates a responsible attitude to their work
  • Demonstrates respect for patient dignity • Honest and trustworthy
  • Demonstrates attention to detail
  • Able to follow instruction
  • Able to cope with distressing or emotional circumstances
Desirable criteria
  • Demonstrates attention to detail
  • Ability to work as part of team

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident leaderArmed Forces Covenant Bronze AwardENEI TIDE Gold 2021Care Leaver CovenantNHS Pastoral Care

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Sister Asma Abdullah
Job title
Email address
Telephone number
01384 456111
Additional information

Sister Asma Abdullah - 01384 456111 X3297