The department is responsible for IT delivery and support of multiple customers across the Black Country area, including Health Organisations and Public Services. This role focuses on the Service Desk responsibilities of the department.
Our customers rely on the availability and quick resolution of systems to perform their duties. It is the post holder’s responsibility to act as the first point of contact for all IT related queries. The post holder will have the expertise to handle a high volume of calls, perform first-time-fixes, meet user requirements and be the voice of Terafirma.
As part of the team you, along with the rest of the department are required to demonstrate continuously high standards of customer care as well as the ability to respond efficiently and effectively to rapidly changing technical developments and ever-expanding user expectations.
To provide day to day customer focused service desk support to IT users from all customer organisations
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of providing safe, caring and effective services because people matter. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as BAME, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
We are committed to home life balance through flexible working and making reasonable adjustments where possible.
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
01384 456111 ext 2376